we’re here to help
Welcome to our help centre we’ve built it so you can find answers fast, without waiting for replies or digging through emails.
Help Topics
Bare Pots 101
New to Bare Pots? Start here for the basics — what they are, how they work, what they’re made of, and why they exist. Clear, simple, no BS.
Sizing & Use
Everything to know before adding to cart — how to choose the right size, what plants fit, where Bare Pots should live, and what they can (and can’t) do.
Ordering & Payments
How ordering works, payment methods we accept, how to check your order details, and what happens after checkout.
Shipping & Delivery (Australia Only)
Flat-rate shipping, delivery timeframes, tracking updates, dispatch times, and what to expect when your package arrives.
Returns, Refunds & Damages Australian consumer law
Your Australian Consumer Law rights, what’s covered, what’s not, and how to request a replacement or refund — simple and honest.
Care & Troubleshooting
How to water safely, avoid warping, handle assembly issues, fix common problems, and know when it’s time to recycle your Bare Pot.
Sustainability & Social Impact
Why Bare Pots are designed to reduce waste, how we make recycling easy, and how your order helps support more inclusive, flexible jobs for people with disabilities.